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Frequently Asked Questions

Everything you need to know about our nappies, wipes, pants and subscriptions.

Organic Nappies

Why should I choose PureBorn Nappies?

PureBorn Nappies are not only safe and gentle on your baby’s skin, with all the accreditations to prove it, but they are also safe for our environment. We use sustainably-sourced materials from FSC certified forests, they are vegan and cruelty free and our packaging is made from sustainably-sourced materials. If all of that isn’t enough, they are also available in super fun prints!

What are PureBorn nappies made from?

The core of our nappies is made from FSC certified organic bamboo pulp and SAP (Super Absorbent Polymer), making them super soft on your baby’s skin. The outer part of our nappies is made up of sustainably-sourced safe adhesives, materials and inks that do not contain heavy metals or lead. Our nappies are Dermatologically Tested, Vegan and Cruelty Free. We promise to only use safe, PURE ingredients across all of our products.

Will the PureBorn nappies help with my baby’s nappy rash?

Yes! Although nappy rash can appear anytime and is very common, we are confident our nappies won’t add to it. Firstly, we never use harsh chemicals in our products and secondly, the FSC certified organic bamboo fibre used in the nappy core is naturally hypoallergenic, antifungal and breathable. Bamboo wicks away moisture efficiently into the super absorbent core to ensure your baby’s nappy stays dryer for longer, reducing the risk of nappy rash.

How should the nappies be disposed of?

Our nappies and pants are made from majority plant-based and biodegradable materials. We recommend the following best practices for disposal: place the nappies in a biodegradable nappy sack — this allows oxygen to permeate the nappies. When disposing of the nappy sack, place it in a non-biodegradable bin liner, ideally at the top, to allow maximum exposure to oxygen.

How do I choose the correct size?

Check out our nappy and pants size guide on any nappy or pants product page — look for the “Size, Fit + Switch Guide” link.

Pure Wipes

What are the PureBorn Wipes made from?

The PureBorn Wipes are made up of 98.8% purified water, organic cotton and extracts of either organic Chamomile or Grapefruit, designed to balance skin’s natural pH levels.

Are the PureBorn Wipes safe for sensitive skin?

Yes! Our wipes are made from natural ingredients designed for everyday use on even the most sensitive skin. Our wipes do not include any harmful ingredients or chemicals; they are Dermatologically Tested, Vegan and Cruelty Free. We promise to only use safe, PURE ingredients across all of our products.

How do I dispose of PureBorn Wipes?

Our wipes are not flushable — please dispose of them with your regular household waste. The packaging is made from sustainably-sourced materials.

Pull-Up Pants

Why should I choose PureBorn pants?

PureBorn Pants are not only safe and gentle on your baby’s skin, with all the accreditations to prove it, but they are also safe for our environment. We use sustainably-sourced materials from FSC certified forests, they are vegan and cruelty free and our packaging is made from sustainably-sourced materials. If all of that isn’t enough, they are also available in super fun prints!

What are the PureBorn Pants made from?

The PureBorn Pants are made from natural, safe and responsibly sourced materials with an FSC certified wood pulp core. Our pants are Dermatologically Tested, Vegan and Cruelty Free. We promise to only use safe, PURE ingredients across all of our products.

How should the pants be disposed of?

Our nappies and pants are made from majority plant-based and biodegradable materials. We recommend the following best practices for disposal: place the pants in a biodegradable sack — this allows oxygen to permeate them. When disposing of the sack, place it in a non-biodegradable bin liner, ideally at the top, to allow maximum exposure to oxygen.

How do I choose the correct size?

Check out our nappy and pants size guide on any nappy or pants product page — look for the “Size, Fit + Switch Guide” link.

Subscription

Why should I subscribe?

At PureBorn we understand the importance of convenience for busy parents. That’s why our subscription service delivers baby essentials direct to your door, every single month — so you never worry about running out of baby essentials again.

How do your subscriptions work?

Choose to receive monthly deliveries of Nappies or a Nappies & Wipes bundle. The money will be deducted from your account on the day you place your first order, and the same day every month for the subscription period. You can change the size of nappies throughout your subscription by logging into your account on our website. We only ask that you do this 1 working day prior to your next renewal date.

How do I update the delivery location, delivery date or nappy size?

Please do this within the Manage Subscription area of your account.

Can I cancel my subscription?

Yes, you can. All we ask is that you let us know 1 working day prior to your next renewal date.

Can I select what print I want to receive in the subscription?

At the moment, the prints are chosen at random for all monthly subscriptions.

Still need help?

Contact us